welcome to busylizzy
RICHMOND
I’m so pleased you’ve found The Busylizzy Club. I’m the owner here in Richmond & Twickenham and I cannot wait to welcome you in person.
Our club is a friendly local community for parents across Richmond, Twickenham, Kew, and St Margarets. We offer expert-led pregnancy and postnatal fitness classes, engaging baby sessions, parenting workshops and fun social events, all designed to support you through early parenthood.
Everything takes place in beautiful family friendly venues like St John the Divine Hall in the heart of Richmond near the station and The Exchange directly opposite Twickenham station – perfectly located near Richmond station and Twickenham station with excellent connections throughout Southwest London. All classes are easily booked through our app, giving you the flexibility that busy Richmond families need.
If you have any questions, just get in touch. I would love to explain how it all works and help you get started on your Busylizzy journey.
pick’n’mix plans
Our award-winning pick and mix concept puts you in control. Choose from a wide range of classes each week and book a schedule that suits your mood, energy and your baby’s routine.
unlimited pregnancy
pick ’n’ mix all our pregnancy classes with no cap on attendance.
Monthly plans not for you?
BUYING AS A GIFT?
member perks
Take advantage of your exclusive FREE member perks, only available to Busylizzy Richmond members. Enjoy discounts at local Richmond and Twickenham businesses, priority booking for our popular Marble Hill Park outdoor classes, and invites to our Richmond community events including coffee mornings and walks along the Thames Path.
how it works
With our unique pick and mix concept, you choose what to attend each week at our fantastic Richmond venues. Use our app to book classes at St John the Divine Hall, The Exchange Twickenham, and Crossway, cancel and reschedule sessions easily, choosing classes that suit your mood and your baby’s ever changing routine.
You can book up to 30 minutes before a class starts at any of our Richmond venues, and if your plans change, simply cancel or reschedule with no penalties.
You’ll save hundreds compared to booking termly classes with other Richmond providers, and our convenient locations near Richmond station and Twickenham station make it easy to fit into your busy London lifestyle.
Busylizzy Explainer Video
parents rate us excellent
Busylizzy has been a lifeline during my maternity leave. The pregnancy yoga helped me stay strong and calm during those final weeks, and now the postnatal fitness classes are helping me regain my confidence and energy. I was so nervous about exercising again after birth, but the instructors are incredibly understanding about postpartum recovery. The other mums totally get the challenges – we often share advice about sleep deprivation over coffee afterwards!
As a first-time mum, I felt so lost in those early weeks. The baby music and sensory classes have been amazing for bonding with my little one – watching him discover bubbles and lights brings me such joy. But honestly, it’s the adult conversation and support from other new mums that has kept me sane. The monthly coffee mornings are where real friendships are formed, and we’ve created our own WhatsApp group for daily support.
The variety of classes means I never get bored, which was crucial when I was struggling with postnatal low mood. Some days I need gentle baby massage to reconnect, other days I crave the endorphins from bootcamp in the park. The flexibility to book what suits my mood has been therapeutic. The other mums understand when you have a tough day – there’s no judgment, just genuine support and encouragement.
Coming back to fitness after having my daughter felt daunting, but the instructors made me feel so comfortable about my changing body and energy levels. The buggy fitness classes have been perfect – my toddler can run around while I exercise, and she’s learned to socialize with other children. It’s given me back my identity beyond just being ‘mummy’ while still including her in the journey.
The community events have been as valuable as the classes themselves. The workshops on weaning and sleep training have been genuinely helpful, and the seasonal celebrations create lovely memories for our growing families. During those isolating newborn months, having regular events to look forward to kept me connected to adult life. The friendships I’ve made here will last way beyond the baby years.
all your pregnancy fitness, postnatal workouts & baby classes together in one club!
From holistic to high energy classes, stretching to strength, prenatal to postnatal, baby to beyond. We’ve got you covered.
what’s on
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guilt free fitness
A WORKOUT FOR YOU AND SOMETHING FOR YOUR BABY TOO!
regular meet ups
Members also enjoy coffee mornings, stay & play sessions, and meet ups – perfect for connecting with other mums, sharing tips, and relaxing while little ones play or rest. We also offer workshops on sleep training, baby first aid, and weaning, led by top providers for your convenience.
Webinar: A Day in the Life of a Busylizzy Club Owner
October 1 @ 10:15 am - 10:45 am
Baby and Child Sleep Masterclass PLUS bonus Q&A about the Oct clock change.
October 9 @ 8:00 pm - 9:00 pm
Webinar: From Maternity to Business Ownership
October 16 @ 10:45 am - 11:15 am
fabulous venues
Busylizzy Richmond operates in beautiful venues which are perfectly located for new and expectant mums and tots across Richmond upon Thames.
Forget dusty halls and cramped cafes – our Richmond venues have clean baby change, plenty of room for buggies and high chairs, plus they’re surrounded by Richmond’s fantastic shops, riverside walks, and historic parkland. With excellent transport links to Richmond station and Twickenham station getting to classes fits perfectly into your daily routine!
The Exchange
Situated directly opposite Twickenham station, this venue is conveniently located for those travelling to class via public transport plus parking options are minutes away.
The Conservatory room that we use for our classes is situated on the 2nd floor (with lift access) and is bright and spacious.
Crossway
This is a modern building next to St Stephen’s Church, with lovely bright rooms and onsite baby changing facilities. Our classes take place in the large upstairs Oak room which has a sprung floor for our more active classes, and the smaller Maple room on the ground floor which is used for some of our calmer baby classes. There is plenty of parking in the nearby pay and display car park in Marble Hill Park and the shops and cafes on Richmond Road are a short walk away.
Marble Hill Park
A large park surrounding the historic Marble Hill House, this is one of our venues for our outdoor exercise classes. There is plenty of parking in the pay and display car park for Marble Hill Park which is accessed from Richmond Road, and our meeting point is next to the large tree half way between the car park and the tennis courts.
St John the Divine Hall
Classes take place in the spacious ground floor hall next to the historic church, which is in the heart of Richmond near the station, shops and cafes. The entrance to the hall is through the glass doors to the left of the church and buggies can be brought into the hall. There are onsite baby changing facilities. Parking can be found in Richmond’s pay and display car parking areas.
the best
instructors
You’ll be in safe hands at Busylizzy. Our instructors are the best in the business, qualified in their field, trained and insured for your peace of mind.
meet new friends
A friendly community of like minded friends awaits for you and your children. Keeping active, talking to other parents and sharing experiences can greatly help your mental and physical wellbeing.
choose a programme
your first steps
We look forward to welcoming you and your family to a trial class at Busylizzy soon. Our fabulous instructor will be on hand to ensure you have a great time and assist you with any questions you might have after the class. To get the most out of your trial experience we have detailed some frequently asked questions below for your convenience.
We offer a comprehensive range of classes from pregnancy through to age 3. Pregnancy classes include yoga, fitness, and pilates. For mums and babies, we have multi-sensory baby classes, baby massage, baby boogie, postnatal fitness, bootcamp, and mummy & me sessions. We also run outdoor fitness classes in Marble Hill Park and indoor sessions across our Richmond venues. All classes are designed by experts and suitable for different stages – pregnancy classes from 14 weeks, and baby classes from 6 weeks postnatal.
This is where our pick’n’mix concept really helps with the realities of new motherhood! You can book classes up to 30 minutes before they start, and cancel or reschedule up to 2 hours beforehand without penalty. If you’re having a difficult day, baby won’t settle, or you’re feeling overwhelmed, you can easily switch to a different class or time that suits you better. Many mums love this flexibility compared to rigid commitments that add pressure during an already challenging time.
Absolutely! Our classes are specifically designed for women navigating the physical and emotional challenges of new motherhood. Whether you’re dealing with body confidence issues, exhaustion, postnatal mood changes, or feeling lost in your new identity, you’ll find others who truly understand. Our instructors are experienced with postpartum needs, and the atmosphere is always supportive and non-judgmental. Many mums tell us their first class was the turning point in feeling like themselves again.
CONTACT THE RICHMOND CLUB
Do you have a question about becoming a busylizzy member, managing your account or just a general enquiry?
Please get in touch via email below and a member of the busylizzy team will promptly respond to your query, or you can call us on: 0203 6273135
MEMBERSHIP AGREEMENT
These terms and conditions and any schedules (as may be varied from time to time) shall constitute your membership agreement (“Membership Agreement”) with Busylizzy.
By registering as a member of a Busylizzy Club and attending our face to face and online classes, you are agreeing to accept the terms of this Membership Agreement. We strongly recommend that you print out and save a copy of your Membership Agreement and contact us in case of any issues. We will keep a record of your acceptance of this Membership Agreement.
General Terms
1.1 Definitions
“Booking” means the booking on the Website of a class or series of classes or other facilities and events provided by Busylizzy
“Busylizzy” (or “us, we our”) means IN OUR ELEMENT LTD, a company registered in England and Wales under company number 14102080 and whose registered address is at 61 Redway Drive, Twickenham, TW2 7NN
“Class Fee” means the fee for an individual class
“Club” means the Busylizzy Club you have chosen to join
“Commencement Date” means the date you pay your Joining Fee and first Monthly Fee (or a deferred Commencement Date as agreed by us)
“Joining Fee” means the fee that you must pay in order to become a Member. The Joining Fee is per family.
“Fees” means the Joining Fee, Monthly Fee, Annual Fee and any other fee Busylizzy charges for its membership services
“Monthly Fees” means the monthly Fee payable as a monthly Member
“Membership” or “Member” (or “you” “your”) means your membership of a Busy Lizzy Club
“No Show” means you failed to attend a booked class
“Partners” means third party businesses which assist in providing classes or other services to our Members (which shall include without limitation Premises, instructors, our third party payment processor or businesses that offer discounts or other services to Members)
“Premises” means any of the premises that Busylizzy provides its services to Members
“Virtual Classes” means the provision of a closed members Facebook group where we will stream a selection of Busylizzy classes plus live talks. A timetable of Virtual Classes will be published on Facebook. All Members will automatically get access to our Virtual Classes.
“Website” means www.busylizzy.co.uk/richmond
“ZOOM” means a member who had access to Zoom Classes
2. Membership
2.1 Your Membership will start on the Commencement Date at the Busylizzy Club you have chosen to join and for the type of Membership you have chosen (i.e. Pregnancy Unlimited, Mum&Baby Unlimited, Mini Plan, Zoom Plan etc).
2.2 You shall pay the Joining Fee at the time of joining at the rate specified by Busylizzy.
2.3 Busylizzy reserves the right to amend its Fees at any time. Unless existing Members have been notified in writing of new Fees applicable to their Membership, any new Fees on the Site will only apply to new Members.
2.4 Apart from 2.5 below, all Fees paid upfront are non-refundable.
2.5 You are entitled to a 14 day cooling off period starting from your Commencement Date. If you no longer wish to be a Member within this 14 day trial period, please contact your Club where we will refund your Joining Fee and Monthly Fee (less £10 per face to face class attended and £1 per day for Onlinel Classes).
2.6 In addition to this Membership Agreement, all Members shall be bound with any separate rules provided by the Premises or our Partners which shall be made available to the Members.
2.7 Busylizzy reserves the right to reject any application for Membership at its sole discretion.
2.8 We may sometimes need to change times, session type or location of classes. If we need to do this we will, where reasonably possible, send you an email notifying you of the change or make an announcement on the Booking system.
2.9 Members must be over 18 years of age, unless agreed with Busylizzy.
2.10 In order to make a Booking on the Website and App, you will be provided with secure access to the self service part of the Website where you can set up a secure login with a username and password. You will be able to view classes booked as well as make additional bookings.
2.11 On entering Premises or receiving a service from one of our Partners you may be asked to produce your Membership card. Premises and Partners reserve the right to refuse entry/discount or services if your Membership card is not produced.
2.12 Your Membership card is for your personal use only. You may not loan your Membership card to anyone else.
2.13 The use by us and our Partners of your personal data shall be in accordance with our privacy policy and any privacy policy of our Partners.
2.14 Payment for Fees is taken by our third party payment processor. On making a Booking you will leave the Website and enter a third party’s booking engine followed by another third party’s payment website. Payment is then taken by credit or debit card via a secure connection. Busylizzy does not have access to your payment card details. Once you leave our Website you are subject to the terms and conditions of our third party booking engine and payment processor. We are not liable for any damage caused in relation to using our Partner’s services.
2.15 We will occasionally take photographs and video footage of you and your children’s participation in classes and events. As a Member you give us permission to use such images and footage for the purposes of promoting Busylizzy’s services. Please inform us immediately if you do not wish us to use such images and footage in this way. We will use reasonable efforts to notify you on email the day before any filming or photographs of the class will be going ahead. If you do not wish to participate, please attend an alternative class.
2.16 The monthly Membership starts from the Commencement Date and runs for 1 calendar month (for example if you pay your Joining Fee/Monthly Fee on 17th Feb, your monthly Membership runs from 17th Feb – 16th March, and rolls over on a monthly basis until terminated in accordance with section 3 below).
2.17 We will take your Monthly Fee from your account on the same date each month until you email us to terminate your membership under section 3 below.
2.18 Unless you inform us otherwise in writing (as per point 2.23 below), Members who join a Club during pregnancy will automatically downgrade to a Online Membership on their due date for a period of 2 months. Members can then attend Online Classes from home. We will automatically upgrade your Membership (unless you inform us otherwise in writing) to a Mum & Baby Unlimited Membership.
2.19 Should your Club need to suspend classes for any reason (for example, due to the coronavirus outbreak), your Membership will automatically be downgraded to a Online Membership where you can attend our Online Classes.
2.20 Members who book on a class and wish to cancel, must do so via our online booking engine at least 2 hours before the class start time. If you do not cancel within this timeframe and do not attend the class, you will be treated as a ‘no show’. 3 consecutive ‘no shows’ will result in your membership being suspended and class bookings stopped for 7 days. Full Monthly Fees still apply.
2.21 Members can only book and attend classes at their chosen Busylizzy Club. Members attempting to access and attend classes at another Busylizzy Club will be refused entry.
2.22 Paying the Monthly Fee entitles the Member to attend (i) unlimited classes where they have joined as a Pregnancy or Mum & Baby Unlimited Member, (ii) 8,7,6,5,4 classes per month where they have joined as a Mini Plan Member. Any unused Mini Plan classes expire exactly after 1 month. All Members will automatically get access to our Online Classes on Facebook. Unlimited Pregnancy and Mum & Baby Members will additionally get access to the Zoom Classes.
2.23 Members can downgrade their membership from Unlimited to Mini Plan or Zoom only Membership at any time by providing us with one month’s written notice.
2.24 In order to access our Online Classes, Members must have a Facebook account and accept the terms and conditions of Facebook (https://www.facebook.com/policies). You will be provided with an email confirming your access to a secure closed members Facebook page where you can access the Services via your existing Facebook account.
2.25 In order to access our Zoom Classes, Members must have a Zoom account and accept the terms and conditions of Zoom (https://explore.zoom.us/en/terms/). You will be provided with an email confirming your access to the Zoom classes you have booked.
3. Term and Termination
3.1 Your Membership Agreement shall commence on the Commencement Date and shall continue until terminated in accordance with these terms.
3.2 We may terminate your Membership in the following circumstances (not limited to):
You breach any term of this Membership Agreement
You provide us with false details
Fraudulent or abusive behaviour
Non-payment of Fees
Busylizzy reserves the right to terminate the offer of a Membership at any time and at its sole discretion. We will notify you of our decision to do so.
3.3 Upon completion of your initial 3 month term, you may terminate your Membership at any time with one month’s notice by contacting your Club and completing the cancellation form.
3.4 We cannot pro-rata a refund of your final Monthly Fee so please ensure you terminate at least one week before the date your Monthly Fee is paid as per 3.3 above.
3.5 You may downgrade your Membership at any time by providing us with one month’s written notice as per the process in section 2.23. You may upgrade your membership at anytime.
3.6 Not in Use
3.7 Any class credits must be used by the date of termination of your Membership. Unused class credits will not be refunded for any reason.
3.8 You will no longer have access to the closed members Facebook group or Zoom classes once you have terminated your Membership.
4. Amendments to the Membership Agreement
4.1 We may vary the terms of this Membership Agreement from time to time, but the Membership Agreement in place as at your Commencement Date or any subsequent revised Agreement which you have agreed to will govern your Membership.
5. Member Conduct
5.1 Busylizzy classes and services are provided to you in Premises owned and operated by our third party Partners.
5.2 Please respect any rules provided by our Partners. Busylizzy reserves the right at its sole discretion to terminate your Membership if a Partner makes us aware of any conduct which breaches their Premises rules or is otherwise disrespectful to Partner’s staff.
5.3 Abusive, threatening conduct, offensive language and/or behaviour is not tolerated by us or our Partners.
5.4 We and our Partners shall be entitled (at our sole discretion) to reasonably refuse entrance to Premises or terminate Membership in the event a Member or their children’s behaviour is deemed unacceptable or endangers the safety or well being of any individual.
5.5 Members are respectfully requested to arrive for classes and events on time. An instructor may refuse entry if the class has already started.
5.6 Busylizzy instructors and staff at our Partner Premises are not medically trained and are not qualified to assess whether you or your child are fit and well enough to take part in our classes or events. Please contact your GP if you are in any doubt before starting a class. Also if you or your child feels unwell before or during a class, please let the instructor know as soon as possible.
5.7 All Members must complete a questionnaire on joining which will be emailed to you. Certain medical conditions require written approval to exercise from your GP.
5.8 You will only participate in our classes and events if you know you and your child is in good health. It is your obligation to inform us of any medical issues which may impact upon your or your child’s ability to participate in our classes.
5.9 You will not participate in our classes or events if you know you or your child’s health could have an adverse impact on other Members’ health and will not attend classes if you are aware you or your child has a contagious illness or where there is a risk to the health and safety of other Members, our instructors or Partners’ staff. In particular, if you suspect you or a member of your family has contracted COVID-19 please inform us immediately and do not attend in person classes for a period of 7 days.
5.10 You agree to respect the privacy of other members and in particular that neither you nor any of your family shall film or photograph any other members or their children or any third parties during our classes.
5.11 A breach of this section shall entitle us to terminate your Membership.
6. Liability
6.1 No advice or information provided by us or our Partners shall create any warranty or legal obligation and we make no warranty that our Services shall meet your requirements or be fit for purpose. We try to make sure that all information that we post on the Website and provided as part of any Services is correct, and we will use reasonable care and skill in providing the Services to you.
6.2 To the maximum extent permitted by law, we and are Partners shall not be liable for any indirect, incidental or special loss, data, goodwill, whether such damage could have been foreseen or whether we were advised of the possibility of such damage or loss. We will not be liable for such losses or damage in connection with our services whether arising in contract, tort or otherwise.
6.3 Notwithstanding section 6.2 above, in the event that you suffer damage as a result of our failure to fulfil our obligations to you under this Membership Agreement or as a result of our negligent act or omission, our liability to compensate you is limited to the lesser of (i) the amount of Fees we have received from you in one year; or (ii) a reasonable sum having regard to whether the damage was caused by our negligent act or omission.
6.4 Neither us nor our Partners will be liable to you for:
Any loss or damage caused by your or your child’s own fault
Any loss or damage caused by a third party unconnected with us or our Partners.
6.5 Neither us nor our Partners will be liable for any loss or damage caused to any property or personal items brought to the Premises
6.6 Neither us nor our Partners shall be liable to you for any loss or damage caused by events outside our reasonable control (i.e acts of terrorism, riots, floods, freak weather, snow, fire etc)
6.7 You and your child participate in all of our classes, activities and events at your own risk.
6.8 You confirm that if you participate in our Classes you do so (i) at your own risk (ii) in a safe environment in your own home and (iii) you confirm that you are generally fit and healthy and have no underlying health issues that may adversely impact upon your participation in the Classes. Please listen to your body and when in doubt, stop that particular exercise. You expressly waive and release any claim that you may have at any time for injury of any kind against us and our Partners. You assume all risk of injury by using the Classes. Please do not use the Classes if you are not willing to accept this responsibility.
6.9 Nothing in this section shall exclude our liability for death or personal injury caused by our negligence or any other liability not excludable by law
7. Miscellaneous
No rights shall be conferred by this Membership Agreement on any third parties (other than Partners) and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
You agree to indemnify us against all liabilities, claims and expenses arising from any breach of this Membership Agreement by you.
Your Membership is not assignable to any third party. We may assign our obligations under this Membership Agreement to a third party on written notice to you.
This Membership Agreement supersedes all prior agreements between you and us and constitutes the entire agreement governing your Membership.
This Membership Agreement shall be governed by English law and any disputes shall be referred to the courts of England and Wales.
In the event of any issues with your Membership, please email your Club direct.
Reviewed 1st March 2022
TERMS OF USE
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, www.busylizzy.co.uk/richmond (“our site”), whether as a guest or member. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
- Information about us
www.busylizzy.co.uk/richmond is a site operated by IN OUR ELEMENT LTD (“Busy Lizzy” or “We“). We are registered in England and Wales under company number 14102080 and have our registered office at 61 Redway Drive, Twickenham, TW2 7NN
2. Accessing our site
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- Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
- From time to time, we may restrict access to some parts of our site, or our entire site, to members or other users.
- If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
- You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
3. Intellectual property rights
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- We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
- You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
- Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
- You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
- If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
4. Reliance on information posted
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- Any content or other materials posted on our site is not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such content by you or by anyone who may be informed of our content.
- We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
5. Our liability
5.1 The content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law we expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
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- This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
6. Information about you and your visits to our site
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- We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
7. Uploading material to our site
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- We may from time to time offer a facility on the site allowing Members to post comments, reviews, parenting advice and tips and other material (“Member Materials”). You disclaim any proprietary rights you may have in such Member Materials, and the same may be freely used, copied, distributed and made available in any medium and in any form by Busy Lizzy without your permission. Where this posting facility is offered, you expressly agree only to submit Member Materials that are appropriate to Busy Lizzy’s service and complying with these Terms of Use. You agree to indemnify Busy Lizzy for all damages, losses, costs and expenses in relation to claims brought by any third party against Busy Lizzy arising out of or in connection with breach of these Terms of Use in relation to such a service.
7.2 Specifically, by using such a service, you represent and warrant that:
a) you own or otherwise control all of the rights to the Member Materials that you post;
b) as at the date of posting, the Member Materials submitted are accurate;
c) Member Materials that you supply do not breach these Terms of Use;
d) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
e) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
f) you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;
g) you will not post material which is contrary to any local law.
7.3 Busy Lizzy does not edit the Member Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such Member Materials or their subsequent posting, use or distribution. In addition, Busy Lizzy does not verify, endorse or approve the views, comments or advice expressed in any Member Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of comments or advice appearing on the service are taken at your own risk.
7.4 Busy Lizzy reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any Member Materials. Amongst other things, this includes situations where Busy Lizzy receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.
8. Viruses, hacking and other offences
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- You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
- You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
- By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
- We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
9. Linking to our site
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- You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
- You must not establish a link from any website that is not owned by you.
- Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
- If you wish to make any use of material on our site other than that set out above, please address your request to richmond@busylizzy.co.uk
10. Links from our site
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- Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Please refer to the terms and conditions for the sites we link to.
11. Jurisdiction and applicable law
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- The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
- These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
12. Variations
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- We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
If you have any concerns about material which appears on our site, please contact richmond@busylizzy.co.uk
PRIVACY POLICY
IN OUR ELEMENT LTD (“We”) are committed to protecting and respecting your privacy.
This policy (together with our Terms of Use, Membership Agreement and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. In providing us with your personal data, you accept that you have read and agreed to this privacy policy.
For the purpose of the General Data Protection Regulations 2016 (the Act), the data controller is IN OUR ELEMENT LTD of 61 Redway Drive, Twickenham, TW2 7NN
- Information we may collect from you
1.1 We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.busylizzy.co.uk/richmond (our site). This includes information provided at the time of registering as a member (your name, address, email, contact number, date of birth), posting material on our site or requesting further services. We may also ask you for information when you report a problem with our site or our services.
- If you contact us, we may keep a record of that correspondence.
- Details of transactions you carry out through our third party payment provider. However, Busylizzy does not have access to your payment card details.
- Details of the bookings you make through our third party booking engine.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
- Photographs and video footage taken while you and your children are attending our classes or events. We will let you know before filming takes place at a class you are booked to attend. Please inform us when you join if you do not wish us to use such data generally and please either attend another class or make the instructor aware before the class starts if you do not wish to be filmed.
- Records of your attendance at classes and events
- Membership numbers and history
- We collect the names and dates of birth of your children in order to provide our services to you and your children. In providing us with this data, you confirm you have the authority to do so as parent or legal guardian and you hereby consent to our use of your children’s personal data under the terms of this Privacy Policy.
- We also collect health data about you which you provide to us when you join as a member using the PARQ questionnaire in order that our instructors can ensure any exercises are appropriate for you.
1.2 IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2. Cookies
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- For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer.
- Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
- Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
- You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
3. Where we store your personal data
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- The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). In particular, your data will be transferred and stored by our third party booking engine and payment provider in order to process your bookings and payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
- All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- Unfortunately however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. Uses made of the information
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- We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts (i.e. membership agreement) entered into between you and us.
- To allow you to participate in features of our service, when you choose to do so
- To notify you about changes to our service.
- We may inform you about new services or changes to existing services via SMS if you have consented to this.
- If you do not want us to use your data in this way, please do not tick the relevant box consenting to our emails. Alternatively you can unsubscribe from our emails at any time.
- We use information held about you in the following ways:
5. Disclosure of your information
5.1 We may disclose your personal information to any individuals within our organisation.
5.2 We may disclose your personal information to third parties:
- Those third parties involved with us in providing the services to you, including but not limited to: our partner venues, instructors, booking engine provider, payment provider, businesses that provide discounts to our members.
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Busylizzy or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Membership Agreement and other agreements; or to protect the rights, property, or safety of Busylizzy, our members, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6. Your rights
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at richmond@busylizzy.co.uk. Be aware if you unsubscribe from our emails we will not be able to provide the membership services to you (i.e. inform you of timetable changes or classes/events)
6.2 Our site contains links to and from the websites of our partners or other this parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Please contact us by email if you wish to have access to information we hold about you.
8. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to richmond@busylizzy.co.uk
Reviewed 11th May 2016
MEMBER REFERRAL
i) This offer is valid for members referring new monthly members during the active promotional period only.
ii) This offer is only valid when referencing the Members’ name in the notes/comments box when joining online. Any claim failing to meet this condition will not be valid.
iii) Retrospective referral claims are not valid and will not be considered.
iv) The referring members’ 20% membership discount will be applied once the new joiner has been a club member for 15 days.
v) The new members 20% membership discount will be applied when they have been a member for 15 days.
vi) The membership discount is not transferable and under no circumstances can it be converted into cash.
vii) This offer cannot be used in conjunction with any other membership offer.
Free Trial Information
- Fancy joining busylizzy but want to try a class first? Book a FREE trial session today and we’ll contact you directly to arrange your class at the next available session.
- Our trial spaces are limited and although we can guarantee you the class of your choice, we cannot guarantee immediate availability as members get priority booking.
Online Plan Information
Get the Busylizzy family club experience at home
Real-time Pregnancy & Postnatal fitness workouts and Baby classes, live from our studio to your home, via Zoom.
- 17 Zoom classes a week. Try one, take them all!
- Mix & match classes to suit your mood, energy & fitness level
- Supportive postnatal pelvic floor & Diastasis Rectis guidance
- Expert tuition designed to entertain & educate you and your baby
- Safe & effective pregnancy & postnatal workouts
- Baby Massage, Yoga, Music & Signing
- Pregnancy Yoga, Pilates & Vibe (cardio class)
- Postnatal Yoga, Pilates, Bootcamp / Hiit workouts
Class Pass Information
- Perfect for those who can’t attend our club regularly
- Access any 4 or 8 in person classes
- Top up and purchase extra class passes when required
- Expire 8 weeks after purchase
- Non refundable
- Upgrade at any time to our monthly plans for even better value
Super flexible
- Classes can be booked up to 30 mins before they start and cancelled without penalty 2 hours beforehand using our handy online booking system and App – its this flexibility that our members LOVE!
No termly intakes
- Start any time you like. We don’t run rigid termly classes and our classes run 51 weeks a year… even over the holidays when you need us the most!
Pregnancy Plan Information
- Unlimited Access: Get ‘unlimited’ access to our full timetable of local studio & Zoom pregnancy classes designed specifically for expectant mums.
- Busylizzy App: Use our user-friendly app for quick and easy class management on the go.
- Peace of Mind: Enjoy a 14-day cooling-off period to ensure we’re the right fit for you.
- Freeze Your Membership: When your baby arrives, you can freeze your membership and switch to our Mum & Baby or Mini plan when you’re ready to return.
- No Long Contracts: After the initial 3-month commitment, simply give us 1 month’s notice to cancel.
- The Icing on the Cake: You receive FREE live and interactive Zoom classes for those days when life gets hectic, and you can’t make it to a studio session
- Start Anytime: No need to wait for termly classes—join whenever it suits you. Classes are suitable from 14 to 40 weeks.
- Super Flexible: Tailor your week to fit your lifestyle. Book, cancel/ reschedule classes with ease. Book upto 30 minutes before class start time, subject to availability.
- Pick ‘n’ Mix: Customise your experience by choosing classes that match your mood and energy levels each week.
Pick'n'Mix Plan Information
- Flexible Booking: Book classes up to 30 minutes before they start and cancel without penalty up to 2 hours beforehand using our easy online booking system and app.
- Pick ‘n’ Mix: Tailor your class experience – pick n mix any of our classes to suit your mood, energy level or little ones ever changing routine.
- Customisable Plan: Select the number of class credits you need each month, and adjust your plan with just 1 month’s notice.
- No Long Contracts: Enjoy a 3-month initial commitment, then cancel with just 1 month’s notice. Our easy-freeze policy allows you to pause your membership when needed.
- No Termly Intakes: Start whenever it suits you—no waiting periods or termly intakes. Pregnancy classes suitable from 14-40 weeks. Mum & Baby Classes suitable from 6 weeks postpartum.
- Peace of Mind: Test drive your membership with a 14-day cooling-off period.
- Busylizzy App: Manage your bookings on the go with our user-friendly app.
- Zoom Classes: Attend unlimited Live Zoom classes with this plan.
Unlimited Plan Information
- Unlimited Access: Enjoy unrestricted access to our full timetable of studio and Zoom classes, perfect for both you and your baby.
- Pick ‘n’ Mix: Customise your week by combining classes like Mummy & Me Pilates with Baby Massage or Bootcamp with Baby Boogie. The choice is yours!
- Start Anytime: Join whenever it suits you—no termly intakes or waiting periods.
- Super Flexible: Book classes up to 30 minutes before they start. Cancel & reschedule without penalty up to 2 hours before the session.
- Busylizzy App: Easily manage your classes on the go with our user-friendly app.
- Peace of Mind: Enjoy a 14-day cooling-off period to test drive your membership.
- Priority Booking: Enjoy the freedom to book unlimited classes up to 4 weeks in advance.
- Family Membership: partners, carers and grandparents welcome. When you return to work, switch to our Mini Plan for occasional use.
- No Long Contracts: Just a 3-month initial commitment, then cancel with 1 month’s notice. Our easy-freeze policy lets you put your membership on hold when needed.
- The Icing on the Cake: FREE Zoom classes included for those days when getting out with a baby is tricky!
